Our Services

Have any questions? Free:

Staffing

Overview:

(FOTC) aim to refine the staffing process to support both IT and OT requirements. Our team possesses extensive industry knowledge and expertise, addressing the unique challenges posed by the digitization of Investor-Owned Utilities (IOUs). Staffing and employee retention issues are critical, as they impact the balance between human and machine control necessary for maintaining operational safety. Short-term solutions may not be strategic enough, highlighting the need for resources that understand the impact of technology on business processes. The utility's success relies on a long-term, overarching strategic plan and coordinated efforts between IT and OT groups.

Key Areas of Focus:

O&M Staffing Solutions:

Operational Excellence:

Provide tailored Operations and Maintenance (O&M) staffing solutions to ensure optimal performance and reliability of utility operations

Expertise:

Leverage a full spectrum of utility experience to address staffing needs, from IT/OT architects to functional and technical roles

Key Areas of Focus:

Employee Retention:

Retention Strategies:

Implement effective employee retention strategies to address the challenges of digitization and maintain a stable

Career Development:

Focus on career progression and development opportunities to keep employees engaged and motivated

Key Areas of Focus:

IT/OT Architect Functional & Technical:

Integration:

Facilitate the integration of IT and OT systems by staffing skilled architects who understand both functional and technical aspects

Strategic Planning:

Develop and implement strategic plans that align with the utility's long-term goals, ensuring coordinated efforts between IT and OT groups

Key Areas of Focus:

Human-Machine Balance:

Operational Safety:

Maintain a balance between human and machine control to ensure operational safety and efficiency

Training and Support:

Provide comprehensive training and support to employees, enabling them to adapt to new technologies and processes

Conclusion:

FOTC 's refined staffing process is designed to support the unique IT and OT requirements of utilities. By focusing on operational excellence, strategic planning, employee retention, and maintaining a balance between human and machine control, FOTC ensures the successful implementation of new technologies and the long-term success of utility operations.

Data Governance

Overview:

Data governance encompasses the practices, policies, and procedures used to manage and oversee data within an organization. It involves coordinating data sharing and exchanging across various applications, work processes, and business units. The primary goal is to ensure that the organization's data is traceable, verifiable, complete, and trusted by all stakeholders. Effective data governance identifies and maintains the system of record for all critical data. To achieve this, a data consumption repository is utilized alongside robust reporting capabilities. Fenix OT Consultants specialize in data governance, providing expert guidance and solutions to ensure that data within an organization is managed effectively. We help utilities establish robust data governance frameworks that enhance data quality, integrity, and security.

Key Areas of Focus:

Data Governance

Establishing policies and procedures for data management.

Data Management

Coordinating data sharing and exchange across the organization.

Data Quality

Ensuring data is accurate, complete, and reliable.

Data Conversion

Transforming data into usable formats.

Data Security

Protecting data from unauthorized access and breaches.

Advanced Analytics

Leveraging data for insights and decision-making.

Transformational Leadership and Advisory

Overview:

The management of Investor-Owned Utilities (IOUs) is currently supported by several proprietary legacy business processes, utilizing either custom-developed or highly customized commercial applications. As new business models emerge, the market demands innovative products, services, and redefined standards. Each change introduces implicit business and architectural assumptions. Understanding the critical role of business and IT integration and interoperability is essential for successful digital transformation. Additionally, conducting cost-benefit analysis and risk mitigation ensures that the transformation process is both financially viable and safe. Fenix OT Consultants excel in IT and OT cybersecurity, providing tailored solutions that safeguard and optimize both environments. With a wealth of experience and proven methodologies, Fenix ensures utilities achieve robust and resilient operations.

Key Areas of Focus:

Innovative Business and IT Architectural Models

Developing new frameworks to support emerging business models.

Regulatory Support

Ensuring compliance with industry regulations.

Data Quality

Ensuring data is accurate, complete, and reliable.

Business Operations Roadmap

Creating a strategic plan for business operations.

Utility Operations POV & SMEs

Leveraging subject matter experts for utility operations insights.

Technology Roadmap

Planning the adoption and integration of new technologies.

Organizational Change Management

Managing the impact of change on the organization.

Business Process Designs

Designing and standardizing business processes.

RFP/RFI Development

Developing requests for proposals and information to support procurement processes.

Implementation Support

Overview:

Critical infrastructure in the utility sector relies heavily on two computing technologies: Information Technology (IT) and Operational Technology (OT). IT supports business and engineering tasks, while OT manages embedded devices that handle specific operational tasks. Despite the importance of OT cybersecurity, it is often overlooked in favor of IT cybersecurity. Blurring the distinction between IT and OT introduces cybersecurity risks in safety-critical plant operations. While there are similarities between IT and OT cybersecurity, failure to consider their differences can lead to inadequate cybersecurity solutions that may compromise OT systems. At Fenix OT Consultants, we provide comprehensive cybersecurity solutions that protect and enhance both IT and OT environments. With our extensive experience and industry-proven frameworks, Fenix OT Consultants ensure that utilities can maintain secure and resilient operations

Key Areas of Focus:

Cybersecurity Integration

IT/OT Convergence

Develop strategies to integrate IT and OT cybersecurity measures, ensuring comprehensive protection across all systems.

Risk Assessment

Conduct thorough risk assessments to identify vulnerabilities specific to OT environments and implement tailored security protocols

Key Areas of Focus:

Regulatory Compliance

Standards Adherence

Ensure compliance with industry-specific safety standards and regulations, such as NERC CIP for electric utilities

Policy Development

Develop and implement policies that address both IT and OT cybersecurity requirements, fostering a secure and resilient infrastructure

Key Areas of Focus:

Infrastructure Development

System Upgrades

Plan and execute upgrades to legacy systems, ensuring minimal disruption to operations while enhancing security and efficiency

Technology Deployment

Deploy advanced technologies such as (DERMS) and Asset & Work Management programs to optimize utility operations

Key Areas of Focus:

Stakeholder Engagement

Communication

Maintain clear and consistent communication with all stakeholders, including senior SMEs, OT/IT architects, and cybersecurity architects

Training and Awareness

Provide training programs to enhance awareness and understanding of cybersecurity risks and best practices among employees

Offshore Support

Overview:

Fenix OT Consultants (FOTC) offer an offshore transformational model utilizing advanced toolsets for GIS, Maximo, and SAP applications. This model creates a migration roadmap that leverages FOTC's efficiencies to achieve the full potential of the supported program. Our goals include retaining essential information, identifying opportunities to utilize new capabilities, building a tailored model, and managing change during migration.

Key Areas of Focus:

Toolset Utilization

Advanced Tools

Employ GIS, Maximo, and SAP applications to streamline processes and enhance capabilities.

Migration Roadmap

Develop a comprehensive roadmap to guide the migration process, ensuring efficiency and effectiveness.

Key Areas of Focus:

Project Life Cycle

Comprehensive Planning

Conduct all planning within the context of the project life cycle, including software installation, database design, data collection, custom application development, systems integration, and data analysis.

Preparation for Migration

Address wide-ranging issues impacting migration to the FOTC Utility Model, preparing for software migration, staffing, and other challenges.

Key Areas of Focus:

Coordination – UCS Hybrid Framework

Effective Collaboration

Facilitate coordination between onshore and offshore teams to prevent miscommunication and ensure high-quality work.

Best Practices

Implement best practices for managing hybrid teams, enhancing collaboration and communication.

Conclusion:

Starting the offshore support process early pays off in both the short and long term, enabling a successful offshore delivery model. FOTC 's offshore support locations include Malaysia and India.

Solution Expertise

Overview:

Fenix OT Consultants (FOTC) is dedicated to providing accurate skillset assessments to meet the complex requirements of our utility customers. Leveraging decades of industry experience, UCS sets the standard for assisting utilities with intricate skill needs. As suppliers, FOTC simplifies the challenging task of maintaining electricity and gas networks. We excel in offering robust implementation and staffing support, enabling our utility clients to focus on their core mission: keeping the lights on and the gas flowing.

Key Areas of Focus:

Combined Solutions

Our integrated approach allows utilities to optimize their IT/OT systems while adhering to regulatory requirements. FOTC continues to lead the way in streamlining and enhancing implementation and staffing processes. With just one click, utility customers can activate the “Fenix OT Consultants” Team.

Menu

we're on social media:

Staffing

Overview:

Key Areas of Focus:

O&M Staffing Solutions:

Key Areas of Focus:

Employee Retention:

Key Areas of Focus:

IT/OT Architect Functional & Technical:

Key Areas of Focus:

Human-Machine Balance:

Conclusion:

Data Governance

Overview:

Key Areas of Focus:

Transformational Leadership and Advisory

Overview:

Key Areas of Focus:

Implementation Support

Overview:

Key Areas of Focus:

Cybersecurity Integration

Key Areas of Focus:

Regulatory Compliance

Key Areas of Focus:

Infrastructure Development

Key Areas of Focus:

Stakeholder Engagement

Offshore Support

Overview:

Key Areas of Focus:

Toolset Utilization

Key Areas of Focus:

Project Life Cycle

Key Areas of Focus:

Coordination – UCS Hybrid Framework

Conclusion:

Solution Expertise

Overview:

Key Areas of Focus:

Combined Solutions

Areas of Deep Expertise

Useful Pages

Our Services